Of course, the whole idea of Starhub removing the package deals (ok, I hate you for this) and I have to have to pay $4 plus for the digital set up box just make the hubstation more attractive since I will get free VOD for the premium channels that I have been paying for.

So, when I got the new hubstation box last Saturday, they told me that it will take 5 working days for the VOD to be activated. But it has been 1 week and nothing has happened, so I decided to call Starhub 1633.

Here’s how the conversation went:

Customer Care consultant: How can I assist you?

Me: I got the hubstation box last Saturday and they told me that it will take 5 working days for the VOD to be activated. But it has been 1 week and nothing has happened?

Customer Care consultant: My records show that it has been activated.

*Short Silence…*

Me: Ok. Give me a solution?!

Customer Care consultant: Please give me your contact details and I will get my technical people to contact you as soon as possible.

It has been 3 hours and I hear from no one.

Wow. Starhub really cares? Good job!

Update: Ok, I heard from them 6 hours later when I was not at home. The tech guy did tell me what to do and it is working now. But the silence during the conversation still puts me off.

This is the second time that I am canceling my Credit Cards with your bank.

First, your bank couldn’t print the correct name to be appeared on my credit card and this time round your staff have got my billing address wrong.

And now that my signature on my credit card is badly smudged, I was told that I can continue to use it. If I insist to replace the card, I will have to pay a $20 service charge.

I must say that I am utterly impressed by quality of your service staff.

Thank you for giving me this kind of banking experience and I will not give your bank a third chance.

Victor TAN