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Wow. Starhub really cares?

2009 May 30
by Victor TAN

I’ve recently got the Hubstation as my digital set up box went dead on me for the X number of times.

Of course, the whole idea of Starhub removing the package deals (ok, I hate you for this) and I have to have to pay $4 plus for the digital set up box just make the hubstation more attractive since I will get free VOD for the premium channels that I have been paying for.

So, when I got the new hubstation box last Saturday, they told me that it will take 5 working days for the VOD to be activated. But it has been 1 week and nothing has happened, so I decided to call Starhub 1633.

Here’s how the conversation went:

Customer Care consultant: How can I assist you?

Me: I got the hubstation box last Saturday and they told me that it will take 5 working days for the VOD to be activated. But it has been 1 week and nothing has happened?

Customer Care consultant: My records show that it has been activated.

*Short Silence…*

Me: Ok. Give me a solution?!

Customer Care consultant: Please give me your contact details and I will get my technical people to contact you as soon as possible.

It has been 3 hours and I hear from no one.

Wow. Starhub really cares? Good job!

Update: Ok, I heard from them 6 hours later when I was not at home. The tech guy did tell me what to do and it is working now. But the silence during the conversation still puts me off.

3 Responses leave one →
  1. May 30, 2009

    Sounds like ISP in Malaysia, Tmnet. But I heard they’re improving right now and they did a pretty good job. 🙂

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